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Archive | V47-N4-Summer 2010

President’s Letter

Dear friends and members of SLA Toronto,

I can hardly believe it — as I write this, summer is half over. It always goes too fast. The SLA Toronto Executive and Advisory Boards are on break for the summer but before we know it, September will be here and SLA Toronto will be all abuzz with activity again.

The summer kicked off in a big way with the 2010 SLA Annual Conference in New Orleans, Louisiana, June 13 through 16. What a wonderful city in which to network with friends and brush up on one’s professional development. Approximately 30 members of the Toronto chapter were able to attend the conference in person, and I hope they were able to make it to the Canadian Reception hosted this year by the Eastern Canada Chapter with the generous sponsorship of CEDROM-SNi. Overlooking the skyline of the French Quarter, the reception was great fun with Louis-Rene Dessureault from CEDROM-SNi entertaining the crowd as always, and wonderful prizes being given away by our sponsor. The Eastern Canada Chapter certainly did a wonderful job pulling the reception together!

Following Conference, the Chapter was able to pack in two more events before everyone departed on their summer holidays. On June 29, the Chapter held a Post-Conference Panel Session. Long time Chapter members, Ulla de Stricker (coincidentally running for Chapter Cabinet Chair Elect) and Kim Silk (one of our two Alignment Ambassadors), reflected upon their conference experiences, while first time conference attendees Emmeline Hobbs (SLA Toronto Executive Board member) and Elyzia Guzik (one of our Student-to-Conference award winners!) shared what it was like to be new at conference.

On July 7, Heather Brunstad organized a CopyRight 101 workshop at her work, Access Copyright. Kindly lead by in-house Legal Counsel, Erin Finlay, the session piqued the interest of those attending and roused some friendly debate around copying and sharing of digital media, and how the evolution of physical to digital medium has impacted copyright practices over the years. To me this was SLA Toronto’s most interesting session of the year, especially as it is such a hot topic at this time within the music and film industries.

So what’s coming in the fall you ask? We have already started to line up an engaging schedule of events from a Knowledge Management session early in the fall to our Annual General Meeting and Holiday Social on November 17 and December 8, respectively. I am also happy to announce that this year we are partnering with the Toronto Association of Law Libraries (TALL) for the Holiday Social — the more the merrier! Check out the SLA Toronto events page regularly for updates as we plan the fall schedule: http://units.sla.org/chapter/ctor/events/default.asp

Oh! And don’t miss our Summer Social, which is scheduled for Thursday, August 26. Notices will be going out to the Chapter Discussion List in early August.

Well, enjoy the rest of the summer and stay cool!

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Editors’ Letter

Welcome to the Summer issue of the Courier. Thank you to everyone who contributed to this issue making it very enjoyable and informative summer reading!

In addition to our regular columns, Kimberly Silk provides notes from her favourite session at the 2010 SLA Conference in June. Katya Pereyaslavska and Stephen Spong report on their experiences during their internships this summer at the University of Chicago. Laura Warner has been investigating Twitter and shares ideas on how it can be used to benefit our profession, and Peter de Jager provides insights into the usefulness of meetings. Also, Zachary Osborne reflects on the dilemma of subject specialization for reference and research librarians, continuing the discussion of this fascinating issue that Katya Pereyaslavska began in the last issue of the Courier.

We hope you enjoy this issue. Submissions to the Courier are welcome at any time. Please send comments, ideas or suggestions directly to us.

Sandra Craig

Sandra_craig@rogers.com

Bruce Harpham

Bruce.harpham@gmail.com

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Board Watch

SLA 2010: What a Conference!

Janice R. Lachance, SLA CEO

If you could not join us in New Orleans for SLA 2010, you missed something special. Attendees told me repeatedly how impressed they were with the learning opportunities in important areas such as mobile technology, new media, global information issues, search technologies and taxonomy. This was truly a content-rich conference with lots of learning to take back to the workplace.

If you did attend –physically or virtually (more about that below) –I encourage you to report on what you learned to your management, even if it is not required. Doing so will encourage management support for your association activities. It will also serve as a reminder of just how critical continuous professional development is to you and all information and knowledge professionals so that you can stay ahead of the learning curve in a constantly evolving field. Read more.

Board of Directors Election

The SLA e-vote system for the Board of Directors Election will open at midnight EDT on 8 September 2010. Polls close 29 September 2010 at 5:00 p.m. EDT

The candidates for the 2011 SLA Board of Directors are:

President-Elect:

Brent Mai and David Stern

Chapter Cabinet Chair-Elect

James Manasco and Ulla de Stricker

Division Cabinet Chair-Elect

Scott Brown and Richard Huffine

Director

Nerida Hart, Jill Hurst-Wahl, P.K. Jain and Sara Tompson

Visit the 2011 Board Candidates page to see candidates’ biographies. Read more.

SLA 2010 Attendees Help New Orleans and Haiti with Haiti Reads Book Drive

French-Creole Children’s Books Purchased in New Orleans for New Library in Port-au-Prince

Attendees at SLA 2010, held June 12-16 in New Orleans, supported the Haiti Reads library project with a book and fund-raising drive. More than 3,400 special librarians, knowledge professionals and information industry representatives attended the conference in New Orleans. Attendees purchased children’s classics in New Orleans area bookstores that carry French and Creole titles to send to Haiti Reads and its new library.

In Fall 2009, Haiti Reads established a community library in the Delmas 24 neighborhood in Port-au-Prince. While the building remains standing after the devastating earthquake of January 12, 2010, it has been declared “unsafe”, and the Haiti Reads library needs to relocate. The books collected during SLA 2010 in New Orleans will be delivered once Haiti Reads is able to secure new facilities. Read more.

Organizations Urge Supreme Court to Preserve First Sale Doctrine for Imports

SLA joined several other organizations in filing an amicus (friend of the court) brief with the Supreme Court asking it to reverse a decision that Costco was infringing upon copyright by selling genuine Omega watches without the watchmaker’s permission.

Omega sued Costco for selling genuine Omega watches at a discount, basing their claim on the idea that a small, copyrighted design stamped on the back of the watch was being infringed upon when Costco sold the watches. Ordinarily, copyright law’s first sale doctrine holds that the owner of a copy of a work can distribute it as he or she likes. However, Omega claimed that this limitation on copyright did not apply because the watches were not made in the United States. Read more.

SLA First Five Years Council Offers Four Practical Online Programs

Cara Schatz, Director, Public Relations

The SLA First Five Years Advisory Council is pleased to announce the launch of free-of-charge networking programs and tutorials. These programs are especially valuable to SLA members who are coming right out of school, looking for a career change or trying to get a job in the current market.

Now available are four online programs:

  • Salary Negotiation recorded by Jack Chapman
  • What is a Special Library? Recorded by Lorette Weldon
  • Locating Open Positions recorded by Anne Caputo
  • Networking recording by Cindy Hill

Visit the “First Five Years” Web page to listen to these seasoned professionals and the sound advice contained in the programs. Check back often for new programs throughout the year! Read more.

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Report From the Membership Chair

Please join me in welcoming the following new members who joined our Chapter between May and July 2010.

Lisa Archibald, Toronto

Kimberly Christmas, Toronto

Sarah Gillard, Toronto

Carmen Lee, Toronto

Christina Liggins, Toronto

Judith Majonis, Toronto

Pamela McBride, Toronto

Susan McGarvey, Bolton

Gail Morgenstern, Toronto

Stephen O’Connor, Toronto

Kim Rawluk, Toronto

Kay Samuels, Toronto

Sonia Solomon, Toronto

Stephen Spong, Toronto

Emily Stephens, Oakville

Katherine To, Thornhill

Natalie Williams, Toronto

Alex Wong, Toronto

I look forward to meeting each of you at an upcoming SLA Toronto event!

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People on the Move

Norma Gibson-MacDonald, a member since 1974, recently retired as Manager, General Health and Safety Services, Canadian Centre for Occupational Health and Safety in Hamilton, ON. Norma is looking forward to gardening and volunteering but most of all reading on the dock at the cottage (no Internet, no cellphone). Norma is also a member of the Board of Directors of the Ontario Healthy Workplace Coalition and the Canadian Healthy Workplace Council.

Carolyne Sidey (formerly Manager of the Library at the Xerox Research Centre of Canada in Mississauga) has accepted the position of Manager at the Library Resource Centre at ArcelorMittal Dofasco in Hamilton replacing Linda Pauloski who retired recently. Along with the change in position she has finally (after 18 years) taken her married name. Carolyne Sidey is now Carolyne Darimont. She can be reached at Carolyne.Darimont@arcelormittal.com (905 548 7200 x 2794) or Carolyne.Darimont@gmail.com Carolyne is also the Secretary for the SLA Solo Librarians Division and is on the Solo planning committee for the Philadelphia 2011 Annual Conference.

People on the Move is a regular column highlighting the achievements of our members and helping us all keep in touch. Please share your career changes, retirements, life changes, volunteer work.

Submit your news to Frances Wong at FWong@blgcanada.com.

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Perspectives on The Library of the Future : Notes from SLA 2010

One of my favourite sessions at the SLA Annual Conference is The Library of the Future panel. For those unfamiliar with this unique session, it uses the format of the popular TV quiz show, “To Tell the Truth” where attendees question panellists to determine the characteristics of The Library of the Future.

This year’s panellists were Monica Ertel of Bain & Company, James King of the National Institutes of Health library, and our very own Rebecca Jones of Dysart & Jones Associates. While Monica represented the corporate library of the future, James provided perspectives on government libraries, and Rebecca shared her thoughts on academic libraries. Donna Scheeder of the Congressional Research Service moderated questions from the audience and responses from the panellists.

Reviewing my notes, I recall that there were many questions and responses that captured my attention; unfortunately I wasn’t able to produce a complete transcript of the session, but this article describes what is, for me, the “really good stuff”. By sharing my notes with you, I invite everyone to continue to engage in this important conversation about the evolution of our profession.

Question 1: In your library of the future, what skill sets and aptitudes are you looking for when hiring?

Our corporate environment looks for information professionals that are bright and in love with the search. A positive, customer service focus is a must; while an accredited M.L.S. is not necessary, we require our staff to have a strong research background. We prefer resumes that include the candidate’s social media coordinates. Like Monica, the staff we hire don’t require an M.L.S.; more importantly, we’re looking for people who are self-starters, are self-motivated, and aren’t afraid to fail, all of these attitudes being critically important in a government environment.

At my university, my title is Dean of Library and Learning Engagement. My staff members are known more commonly as Informationists, reflecting the wide range of responsibilities they have in terms of professional strategic information management. Informationists go beyond support and coordination roles — they understand and participate in the research process, and focus on collaboration. They have subject matter expertise from the undergraduate and graduate levels, and all of them have expertise in digital content.

Question 2: Should all information professionals have technology expertise?

In a government setting, technical expertise is important but it can’t be technology for technology’s sake. We require a broad knowledge of how to take advantage of technology without being dependent on the IT department.

In academics, it’s important to be wary of death by opportunity. It’s better to focus on specific tactics, such as how to integrate content into a learning management system (LMS). Our staff members require some specialization but cannot be an expert on everything.

Question 3: Please provide some perspectives on the strategic focus in your organization.

We define success by being an integral part of the successful project teams. Unlike government environments of the past we are not auxiliary. The focus on virtual services has changed our policies, and as a result we no longer measure success in terms of the number of reference questions received. Instead we measure frequency of usage, speed of response and how often the reference we provide is included in policy and law.

Our academic plan has changed in recent years to avoid focusing on all our facilities; instead, we identify the departments that are critical to meeting the goals of the university. We pay attention to the emerging leaders and rising stars, and we collaborate with those people. We constantly ensure that everything we do is aligned with the goals of the university. Our academic plan includes a focus on mobile access, since most faculty and students demand to work from anywhere.

Question 4: Please describe your organizational structure.

Our corporate organization is much more fluid than in the past; our information professionals support a region, not just a project. No one has a single boss to report to; rather, everyone reports to administrative leaders as well as to functional areas. We all have multiple points of accountability.

Our team of academic informationists are organized into matrixed teams, in a circular rather than a hierarchical structure.

Question 5: What are your thoughts on “library as place”?

Space taken up by our corporate collection is put to better use when it’s used to create areas for training, quiet work and group collaborations. We make sure people with mobile devices have the access they need. With a focus on embedded information professionals, we’re moving towards “hot desks” and “hotelling”, getting away from assigned offices. Prusak’s landmark article, “Blow up the Corporate Library”, has informed a lot of our thinking on this.

References:

Davenport, Thomas H. and Lawrence Prusak. 1993. Blow Up The Corporate Library. International Journal of Information Management 13, no. 6: 405-412.

To Tell the Truth. (2010, July 22). In Wikipedia, the free encyclopedia. Retrieved July 28, 2010 from http://en.wikipedia.org/wiki/To_Tell_the_Truth.

Kimberly Silk is the Data Librarian at the Martin Prosperity Institute, a think-tank at the University of Toronto’s Rotman School of Management. Kim has a particular passion for digital collections and online communities. In recent years she has taken a special interest in mentoring new info pro’s and pushing the boundaries of the information profession. Kim earned her M.L.S. from the University of Toronto in 1998. She can be contacted at Kimberly.Silk@gmail.com.

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The Information Professional and Twitter

Twitter joined the social networking family back in July 2006; four years later, Twitter now has over 105 million registered users and is growing rapidly. If you are not among this population, you may wonder what all the fuss (or shall I say ‘Tweet’) is about. As a relatively new Twitter user myself, I was curious about how information professionals and libraries’ methods could utilize this technology, so I did a little investigating to find out how this new Web 2.0 tool can benefit our profession.

What is Twitter?

Twitter is, essentially, a microblogging push technology. It lets users send and receive short (140 characters maximum) messages called Tweets via the Twitter site, SMS, email, IM or other Twitter clients. After registering with Twitter you can choose to “follow” others, to automatically receive their updated messages, and vice versa, others can follow your Tweets.

Now, like many of the social networking tools out there, Twitter has a strong following of recreational users. However, while the many tweets are just prattle, this new information tool has proven itself to be very useful for numerous corporations and individuals.

The Information Professional and Twitter

Self Promotion: We all know that we must go where our clients are and if they use Twitter, this is one more way to remind them of your products and services.

Client Updates: The social web is an easy way to update clients on new resources, changes and other news.

Private Messages: Say you are a Solo Librarian or you do not always physically meet with your colleagues, Twitter may be a helpful little tool to use for some brainstorming.

Keeping Updated: Major media outlets like the CBC, CNN and the BBC all use Twitter feeds. You can keep abreast of business news, current affairs and other areas of interest.

Following Conferences: Cannot make an SLA conference? Or do the sessions you want to attend overlap? Try following colleagues who are in the center of the action.

Reference Medium: Need a quick question answered? You can post your request and have a number of tested and true friends and colleagues come to your rescue.

Some Noteworthy Tweeters:

The Globe and Mail: http://twitter.com/GLOBEANDMAIL

The Toronto Star: http://twitter.com/torontostar

Toronto Public Library: http://twitter.com/torontolibrary

The CBC News: http://twitter.com/cbcnews

Sun Microsystems’ Library: http://twitter.com/libraryresearch

Be sure to check out SLA Toronto on Twitter: http://twitter.com/slatoronto

Happy Tweeting!

Laura Warner is an information professional, blogger, writer and recovering technophobe, living in Toronto. She graduated from Dalhousie University with graduate degrees in library and information management and public administration. Since then, she has held positions in the CBC Reference Library, Wilfrid Laurier University Library and is currently based in the CBC Music Library. Laura is also the Technology Director of SLA Toronto. She can be reached at Laura.Warner@cbc.ca

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Be More Effective — Attend More Meetings!

No. I’m not kidding. Nor has my cheese slipped off the cracker. I’m not necessarily suggesting we hold more meetings in our organization, but I am suggesting that meeting more often with our professional peers can result in a 100 fold payback on our investment in time.

One ancient example still motivates me in this area today. In the 1980s I was a member of ICE, the ‘Information Centre Exchange’, a relatively small association (300 members) of Information Centre Managers. At the time, IC managers were responsible for introducing Personal Computers into the corporate environment. We were at the bleeding edge of the PC revolution and every day we stumbled across challenging new problems.

Any one of these problems could easily consume anywhere from one to one hundred hours of frustrating time, energy and resources. We were all dealing with new technology, and we were all dealing with complicated change management issues, as all our employee were being pushed to use the new tools.

What to do? One choice open to all of us was to roll up our sleeves and get to work. Tackling each problem, one at a time and eventually getting through the problem queues that were longer than we had hours in the month. To say that we had more work than we could handle was an understatement of the highest order.

Another choice was to allocate one day each month and head to downtown Toronto and meet up with about 100-150 of the 300 ICE members. Taking time off to go to a meeting when we didn’t have enough time to do what was on our plate? What a radical concept.

The ICE meetings started in the morning, and for about an hour or so the agenda was typical association filler – they presented us with a variety of agenda items, from the usual association news, to presentations from both practitioners and vendors. … with no disrespect to the speakers (after all I am one) … Ho Hum.

What happened next was the reason for attending. Something we called the ‘Round Table’. Nothing fancy here. We went around the room and if you had a pressing problem, you described it to the group and connected with others who were dealing with the same issue, or even better, someone who had solved the problem currently draining your resources. This continued until everyone in the room had presented all the problems they’d arrived with.

I’m lazy. It’s my belief that re-inventing the wheel is a capital offence. It’s a waste of my employers time, and more importantly, my time, to try to solve something on my own, that someone else has already solved. I made a point of exploiting this willingness to share to the very limits of propriety. In my defence? I supplied answers to problems presented to the group about 10 times more often than anyone else in the organization.

While ICE no longer exists, the need to collaborate with our peers hasn’t gone away. The old adage “Birds of a feather flock together” is as true today as it was when our associations were initiated. People associate with their peers to exchange information; to meet and talk with like minded people; to commiserate together; to “merely” socialize; to seek the recognition of their peers; to solve problems in common, etc.

Even with the internet none of this has changed. We’re social animals and will always flock together for the above reasons. Today, tomorrow or a thousand years from now, we will still associate with our peers.

It doesn’t matter what we do for a living, from being a hard core techie, to a middle manager in any organization, to being a politician at any level of government — this holds true. The problems we face are not unique to us. Our peers from coast to coast to coast have these problems in common — and trying to solve them all by our lonesome is an extremely inefficient approach.

Associations exist for every possible human endeavour. If you’ve got a job title, or a special interest, then chances are better than good that on Wednesday night somewhere, there are 30-60 of your peers in a room, feasting on something that tastes sort of like chicken, getting ready to share their experiences and in doing so, greatly decrease their workload. Not all associations are as effective as they could be in sharing ideas and solutions, but that’s not an insurmountable problem. Associations become exactly what the members want them to become.

Of course today there are alternatives to actually meeting together (the chicken is never a draw), if you really can’t get to a meeting, Then get on a few (dozen?) online discussion groups, forums, listservs … and you’ll see a more up-to-date version of the ICE round table. Post a query to the online discussion group and receive answers from around the world. Even if your query results in no good solutions, at the very least you’ll receive new perspectives on the problem.

© 2010, Peter de Jager. Some truth in advertising here — as a speaker he relies on meetings for his living — that said? You don’t have to listen to him speak — you can just eat the thing that tastes like chicken. Contact him at pdejager@technobility.com

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Internships at the University of Chicago

Lorna looked at us and said, almost conspiratorially, “I told him he should not go into politics! Community outreach? What can you do with that? The law school was going to offer him tenure and benefits but he would have none of it! Politics! What can you do with politics? I guess that goes to show what I know.”

At the University of Chicago, everyone seems to have one or two “Obama” stories and almost everyone who works here claims to live “just a few doors over” from his residence near campus. Of course, many of the staff at D’Angelo Law Library actually worked with Obama when he was an instructor at the law school between 1992 and 2004 before he “hit it big” and did, in fact, know him. Others simply enjoy basking in the reflecting glow of Obama’s U of C legacy.

But we digress — this story really needs a proper context. A year ago, upon learning of our acceptance to the Faculty of Information at the University of Toronto, we decided that we needed an “American experience” and even though we had no clue what any of this librarian “stuff” was really about yet, we launched a massive international “networking attack” in hopes of securing internships this summer somewhere “sexy.” Chicago was an excellent choice insofar as it offered both of us something that we were looking for. Aside from the obvious prestige of its name, we were able to secure a position with a specialist in our respective fields of interest: Slavic (Katya) and law librarianship (Stephen). The following will offer brief individual reports on our placements, our responsibilities and overall experiences in professional development.

Katya and Stephen in Chicago

Katya Pereyaslavska

Internship under June Pachuta Farris

Bibliographer for Slavic, East European and Eurasian Studies

Bibliographer for General Linguistics

Slavic & East European Collection,

University of Chicago

Being absolutely clueless about Slavic librarianship and what it actually entailed, I jumped into my internship feet first, eager to sponge up as much information and useful skills as my modestly-proportioned brain would permit.

Now, over a month later with only two and a half weeks to go, I find it difficult to believe that I actually do not “work here”! June has constantly been giving me useful information, bringing me to staff meetings, challenging me with new acquisitions proposal lists, preparing an exhibit to showcase one aspect of the Slavic collection and working with mad transliteration projects. I always feel quite wild-eyed when I leave our meetings and remain constantly in doubt that I even have the capacity to absorb even half of the information she projects my way. Having a few of my instructors advise me that she is truly one of the best in her field, I live to be the testament to her professionalism and dedication to the field of Slavic librarianship, constantly in quiet envy of her extensive Dostoyevsky bibliographies!

Having a solid knowledge of Russian and Ukrainian languages has certainly made my undertakings and transliteration projects much easier than they otherwise would have been. But then again, after my work with Ukrainian transliteration I still find myself misspelling “Chicaho” (God help me!). Having said that, I strongly believe that knowledge of foreign languages should be made an essential component to the study of librarianship. Master’s degrees in our field should require a successful graduate to pass an exam in a language other than English. This knowledge would not only add one more feather in an applicant’s proverbial cap, but certainly enable better library service to the multicultural community of the 21st century.

Having familiarized myself with the Library of Congress Ukrainian and Russian transliteration tables and permanently traumatized myself with the occasional Tatar and Hungarian transliterations, I spent a few weeks compiling Library Guides. While a fun project at the onset, the lack of active links, messy and often ‘sketchy’ websites, and lack of proper English translations proved it to be a difficult undertaking. In fact, I am amazed there isn’t a full-time librarian whose sole responsibilities revolve around the creation and maintenance of library guides.

Putting in 30 hours a week working with specific deadlines, an array of projects and readings, staff meetings and scheduled mini trainings sessions with Acquisitions, Cataloguing department, and a few fascinating specialists has made this for an exceedingly busy internship. Having said that, I am still amazed at just how accommodating the University of Chicago has been! Thanks to Jane Ciacci, the Staff & Organization Development Librarian, whose dedication to sort out exceedingly boring and mundane government documents and paperwork was invaluable to me. Furthermore, upon arrival, we were able to get a wonderful tour of the library and warm introductions to all the staff! Being a Canadian ex-pat, Jane was eager to get first-hand accounts on relevant gossip in politics and of course, the much dreaded Toronto G20 Summit!

Meeting a few Canuck Expats and (somehow not surprisingly) University of Toronto graduates, was rather illuminating and surreal at the same time as we talked about the G20, the Ontario earthquake, and the power outage on the weekend of July 3. In turn, we learned about their lives in Chicago, pros and cons to living abroad and inspiring stories about their personal professional developments! Chris Cronin, the Director of Metadata & Cataloging Services, was a particular inspiration as a fairly recent iSchool graduate whose motivation and drive have landed him in administration only 8 years after graduating from the University of Toronto.

I was also able to take a day off work and visit the Urbana-Illinois University of Illinois campus (a two hour drive south of Chicago) and tour the Slavic library. During my visit, I met Helen Sullivan who is a very skilled Slavic reference professional, and who was able to impart a few words of wisdom with regard to her profession.

Working side by side with the exceedingly accomplished Sandra Levy, Associate Slavic Librarian, who trained me about Slavic Exchanges, and Katerina Vankcova, Assistant to the Slavic Bibliographer, whose general pragmatism and weather reports saw me through some of the more challenging projects, have been some of the highlights of my time at the Slavic Collection. I will be looking at my time in Chicago with exceeding fondness and miss my busy Breughel “beehive” populated with a remarkable team of very knowledgeable “bees.”

Stephen Spong

Internship under Judith Wright

Associate Dean for Library and Information Services and Lecturer in Law

D’Angelo Library

University of Chicago Law School

The field of legal librarianship is a complicated one, especially in terms of qualifications, as many Canadian legal librarians do not have law degrees, while many American ones do. As a Canadian with a JD from Osgoode Hall Law School now working on my MI at the University of Toronto’s iSchool, this paradoxical status quo held a great deal of significance for me. It only seemed reasonable that the summer between my first and second year at the University of Toronto’s iSchool should be spent gaining the American experience that is so valuable the world over.

Katya and I began to think about this early, starting to make contacts with librarians across the country, noting a few favourite locales and universities, including Chicago, where we had visited and enjoyed tremendously the year previously. Given that my interests lay in legal librarianship, one could hardly hope to do much better than the D’Angelo Law Library, which is one of the country’s best law libraries in one of the country’s best law schools (and it has obvious cachet due to one of its most famous former instructors). With this in mind, I contacted Judith Wright, the Director of the library and Associate Dean of the law school, to ask about opportunities for the summer. Judith was exceedingly receptive and helpful, making what could and might otherwise be an extremely difficult process into a straightforward and pleasant one.

It was made clear from the outset that while the library has a well-developed history of interns, there was no set programme, per se. It was the responsibility of the intern to devise and execute an appropriate agenda for the duration of the internship. That being said, the sky was the limit in terms of the sorts of opportunities that were available within the confines of not only D’Angelo, but the University of Chicago and beyond. The University of Chicago library system is enormously different from the system that I have become accustomed to at the University of Toronto, as it is highly centralized. This allowed for myriad opportunities to speak with and learn from librarians throughout the University of Chicago library system.

In addition to my experience at D’Angelo and the University of Chicago, I was given the opportunity to visit the University of Illinois at Champaign-Urbana law library, Northwestern University law library, and to partake in a Chicago-based law librarian conference on collection development policy at the John Marshall Law School in downtown Chicago. All of it was highly educational and interesting, but none of this would have been possible without the amazing guidance and support provided by Judith and the rest of the D’Angelo administration and staff.

When I arrived on my first day, I sat down with Lorna Tang, the head of the Technical Services division, and Sheri Lewis, the head of Public Services, to hash out a provisional list of prospective objectives and achievements that would form a guide for the way in which I would conduct the internship. While we both agreed at the time that to complete all of the tasks would be almost impossible, the final aim would be to do as many as possible. This list became an invaluable gauge of my experience, and as I checked off items, it only increased my sense of accomplishment.

The tasks included learning and devising online LibGuides, learning the American formats of Westlaw and Quicklaw, assisting with collection development assessments, writing reports on collection analysis, working with both circulation and reference staff, sitting in on a variety of staff meetings both at D’Angelo and the University of Chicago to learn about administration at multiple levels, and other tasks such as faculty requests, catalogue searches, and collection shifting. It was exhausting, but rewarding. I managed to not only get experience with American law, but with Canadian and international and foreign law, which would not have been possible without the assistance of Lyonette Louis-Jacques and Bill Schwesig, who were pillars of support as well as enormously patient with an eager, yet somewhat wet-behind-the-ears intern, who wanted to do everything, but knew he could only do almost everything!

The experiences of both Katya and myself were nothing short of incredible. Not only did we get the chance to work with some of the very best in our respective fields of librarianship, we managed to do so at a first-rate university in a world-class city. It was an experience that we shall not soon forget.

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Re-evaluating knowing “too much about too little”

Are the most desirable reference and research librarians ones who are subject-experts, or those who have excellent broad knowledge in many areas (i.e. generalists)? Lately I’ve heard a number of opinions on the debatable impediments of subject specialization (see Pereyaslavska’s article in v. 47, no. 3 of The Courier, re: “being overqualified”), along with the advantages of being a generalist reference librarian. Both of these positions disagree with my longstanding view of the benefits of a second Masters degree.

I am quite interested in this “debate”, for I have often thought that being a “subject expert” is what made excellent librarians (among other qualities, of course). The abilities to discover, interpret, evaluate, acquire, and recommend relevant information resources are what reference and research librarians are trained to do, and fundamentally, it is what sets us apart from other research professionals. I respect any librarian with a subject-specific affiliation (i.e. a second Masters degree), because they are familiar with appropriate thesaurus terms for specific databases, have seasoned knowledge of research trends, and overall, have a uniquely sophisticated understanding of a subject area. Having experience and background in a particular field can increase the quality of reference and research by being value-added, intellectual, rigorous, and more thorough. In the previous issue of The Courier, Pereyaslavska expressed her uncertainties about being too specialized, revealing that perhaps some academic reference departments prefer a generalist librarian. She wrote that “I have been repeatedly advised by a number of academic librarians that my graduate background is too specialized to provide proper breadth for reference services, which may be expected at a general academic reference desk. Have I shot myself in the foot by acquiring my M.A., and do I really know too much about too little?”

In response to Pereyaslavska’s doubts, I respectfully and encouragingly disagree. At many large academic institutions, librarians work together to staff a general reference desk, responding to a broad range of reference inquiries. While a librarian assists an undergraduate student with research for their paper on a Feminist critique of The Watchmen, the graduate student next in line might require in-depth reference assistance in locating rare British Parliamentary Papers. Having an advanced-subject expertise in one field should not limit your approach and response to reference questions outside your specialization. Obtaining graduate-level education on top of the practical education of an MISt/MLIS can position someone far better for academic librarianship. In practice, specialists have more experience executing varying levels of academic research, and have had greater exposure to academic processes. In addition, there is more to academic librarianship than assisting at an information desk. Collection development and information literacy are two tasks that, when performed by a librarian with related subject-specialization, are inherently and exponentially improved.

Moreover, attitudes toward generalists and subject specialists can differ from one academic library to the next. Some will value that their librarians hold a second Masters degree in the subject for which they have liaison responsibilities, while others might appreciate a general and holistic approach to academic research subjects and processes. It comes down to workplace culture (Mayer & Terrill, 2005): the librarians at University X may value professional development opportunities, workshops, courses, learning from each other, and long-term exposure to providing reference to obtain a level of “expert generalism”. University Z might require that their librarians hold a second masters degree. I do not think that Pereyaslavska has shot herself in the foot. There is a great interest (and need) for librarians with higher and specialized education. They can often be found in management roles, and at well established academic institutions.

Qualities that make a formidable generalist librarian include being adaptive, resourceful, a quick learner and creative problem-solver. So far, my honours Bachelor of Arts in history and sociology, in combination with formal library training have made me a skilled reference and research librarian. Although not a specialist (yet?) and therefore a generalist, I am one who recognizes the need for both, and a mixture of each. As a librarian, I plan to pursue professional development initiatives, and to continuously expand my knowledge and abilities. With increasing experience and training, it is my aspiration to grow into the type of librarian that exceeds the generalist, but does not quite meet the specialist… Something which Smith and Oliva (2010) have termed a “renaissance librarian”. A renaissance librarian is someone with accomplishments in diverse areas, who possesses knowledge in many subjects. They achieve this through “broadening their intellectual horizons by cross training informally with each other and obtaining formal training from their colleagues and from outside resources.” They attend and participate at conferences, pursue professional instruction courses, read professional literature, and collaborate with team members (p.144). Renaissance librarianship is the way for me.

References

Mayer, J. & L. J. Terrill. “Academic librarians’ attitudes about advanced-subject degrees.” College & Research Libraries, vol. 66, no. 1, January 2005: pp. 59-73.

Pereyaslavska, K. “How much is too much and how little is not enough.” The Courier, vol. 47, no. 3, Spring 2010. Retrieved June 29, 2010 from http://units.sla.org/chapter/ctor/newsletter/courier.asp?eid=24&aid=269

Smith, D. A. & V. T. Oliva. “Becoming a renaissance reference librarian in academe: attitudes toward generalist and subject specific reference and related profession development.” Reference Services Review, vol. 38, no. 1, 2010: pp. 125-151.

Zachary Osborne is the Collections Librarian at the Centre for International Governance Innovation in Waterloo, Ontario. He graduated from the University of Toronto’s iSchool in 2009 with a Master of Information Studies, and has an Honours BA from Acadia University. He can be contacted at zosborne@cigionline.org, and his blog can be found at http://zacharyosborne.wordpress.com.

Posted in V47-N4-Summer 20100 Comments

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